Refund policy

At Trace Patrick Apparel, we want you to be completely satisfied with your purchase of premium menswear, heritage apparel, and accessories. We offer a transparent and straightforward 14-day return policy to ensure a reliable shopping experience.

1. Return Eligibility & Window

• 14-Day Return Window: You have 14 calendar days from the date your tracking link shows "Delivered" to request a return.
• Item Condition: To be eligible for a return, your items must be unused, unwashed, unworn, free of foreign odors or stains, and in the exact resalable condition received, with all original tags attached.
• Eligible Categories: All unwashed and unworn shirts, denim, pants, blazers, outerwear, caps, headwear, and leather accessories are fully eligible for return within the 14-day window.

2. Exemptions & Non-Returnable Items

For health, safety, and operational standards, the following items are non-returnable:

• Intimate Apparel: Innerwear or undergarments that have been unsealed or worn.
• Final Sale: Any items explicitly designated and marked as "Final Sale" at the time of purchase.

3. How to Initiate a Return & Receive Your Label

To return an item, please follow these simple steps:

• Contact Support: Email us at support@tracepatrickapparel.com with your Order Number and the item(s) you wish to return.
• Receive Your Label: Once approved, our team will send a return authorization email containing your return form/label to download and print.
• Pack & Ship: Securely package your item(s) in original packaging, attach the printed label/form, and ship it back via your carrier of choice (or drop it off in-store).

4. Return Shipping Costs & Restocking Fees

• Restocking Fees: Trace Patrick Apparel charges $0.00 (No Cost) in restocking fees for all eligible returns.
• Change-of-Mind / Sizing Returns: For standard returns due to customer preference or sizing, the customer is responsible for return shipping costs via their preferred carrier (USPS, UPS, FedEx).
• Damaged, Defective, or Wrong Items: If we sent the wrong item or an item arrived damaged, Trace Patrick Apparel will cover 100% of the return shipping costs.

5. In-Store Returns (Atmore Location)

If you reside near Atmore, Alabama, you may return eligible online items in person at our physical boutique free of shipping charges:

• Store Location: 101 N Main St, Atmore, AL 36502, United States
• Requirements: Bring your unused item(s) with original tags intact, along with your original Order Confirmation email and a valid photo ID.

6. Damaged or Defective Deliveries

We inspect every order prior to dispatch. However, if your order arrives damaged in transit:

• Reporting: Email support@tracepatrickapparel.com within 48 hours of delivery.
• Evidence: Include your Order Number along with clear photographs of the damaged product and package.
• Resolution: Upon confirmation, we will send an immediate replacement or issue a full refund at no extra cost to you.

7. Refund Processing

• Inspection & Timing: Once your returned package is delivered to our Atmore store, please allow 1 to 3 business days for our team to inspect the items.
• Issuance: Approved refunds will be processed back to your original payment method (Visa, Mastercard, Amex, Discover, JCB, Diners Club) within 7 business days.
• Posting Time: Please note that financial institutions may take an additional 2–5 business days to post the credit to your account statement.

8. Contact & Store Information

For any questions regarding our return process, please contact our team:

• Store Name: Trace Patrick Apparel
• Return Address: 101 N Main St, Atmore, AL 36502, United States
• Email: support@tracepatrickapparel.com
• Phone: +1 251-359-8420

Store Hours

• Tuesday – Friday: 10:00 AM – 5:00 PM (CT)
• Saturday: 10:00 AM – 2:00 PM (CT)
• Sunday & Monday: Closed